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Fees charged using Friends and Family

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Contributor

Fees charged using Friends and Family

I’m being charged fees for sending and receiving funds through Family and Friends using my Bank account. Why is this so?

29 REPLIES 29
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Esteemed Advisor

Re: Fees charged using Friends and Family

@abookishgirl

 

Was it an international transaction?


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New Community Member

Re: Fees charged using Friends and Family

Me too. I just transfered money friends and family. 

£10 and I got charged 27.3%!! 


I dont understand why so I cant help, but I speculate this:


Firstly, both parties ARE definitely in the UK. When I went on the page to send the money the sender amount was in GBP, but the 'buyer receive field' was set to EUR. I thought that must be wrong, so I set it to GBP. I think by making this change paypal believes it is now an international transaction - though clearly it is not. I pressed the 'proceed' button at the same moment I saw the payment of £12.73 - bah!!

If anyone knows why this happened, or how I complain/report it then please let me know via this post.

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New Community Member

Re: Fees charged using Friends and Family

Time to leave Paypal

they are also a part of the international fraudulent money cartels

I was charged 30% for sending money to friends

and only advised of the charges AFTER the transaction had gone through

Time to leave

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Esteemed Advisor

Re: Fees charged using Friends and Family

@visualimpact 

 

Fees show before you click to complete payment.


Advice is voluntary.
Kudos / Solution appreciated.
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New Community Member

Re: Fees charged using Friends and Family

Mine have not been international
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New Community Member

Re: Fees charged using Friends and Family

no its not

 

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Advisor

Re: Fees charged using Friends and Family

is he in the states?

did you use a bank debit card? 

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Esteemed Advisor

Re: Fees charged using Friends and Family

@nevadasmith

 

Did you read the bit that said ''both parties are in the UK?''

 

@Renpurple

 

Sounds as if its as you described and they saw it as an international transaction.

Give them a call and see if that was the case and if they will refund you...

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: Fees charged using Friends and Family

I have also had fees deducted from amounts sent to me from family using their paypal balance or their bank account. I just finished a chat window with a Paypal agent and agent told me to refund the money and fees would be refunded as well.  Then the agent told me to have the family member resend the money being certain to choose send money to family and friends.  I wanted to ask the agent where exactly that would show up but after that response, I was cut off and unable to ask anymore information. Agent did comment that there was an update that changed some of the page format.  I haven't tried this yet to see if it resolves the problem....but hoping it does and hope it helps any of you as well!


@abookishgirl wrote:

I’m being charged fees for sending and receiving funds through Family and Friends using my Bank account. Why is this so?