Fees Charge by Accident - How to correct

Marebeth
New Community Member

Some people I know were suppose to send money via "Friends and family" No Fee but they sent as product or services and Paypal took out a fee. Do I contact Paypal to get these fees reversed? There's like 10 people who did this and most don't know how to use Paypal so I'm sure it was by accident.

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Marebeth 

 

No. You'll have to train your personal payment senders to select "Sending to a friend" under the amount field during the payment process via Send and Request. Also payments by money requests are charged a fee to received, fyi.

 

Or issue a refund and have them resend the payment with the proper payment type selected as above.


Kudos & Solved are greatly appreciated. 🙂

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Marebeth 

 

No. You'll have to train your personal payment senders to select "Sending to a friend" under the amount field during the payment process via Send and Request. Also payments by money requests are charged a fee to received, fyi.

 

Or issue a refund and have them resend the payment with the proper payment type selected as above.


Kudos & Solved are greatly appreciated. 🙂
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