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Fake e-mail saying have bought tv which I haven’t

New Community Member

Fake e-mail saying have bought tv which I haven’t

Received email today saying from Service that you have received payment for tv for £206.95 which definitely have not bought. It says can cancel, as system says using an unknown device. Am unable to do this. The buyers name is BRADLEYF192 which clearly is not me. Please can you help regarding this situation 

Regards

Josephine Connor

1 REPLY
Volunteer Advisor

Re: Fake e-mail saying have bought tv which I haven’t

@Josephine49

 

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email to ''cancel'' the transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/uk/webapps/mpp/phishing


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.