Error dollar debit showing on my account

Clarealex
New Community Member

My account is showing I owe a dollar amount and will not let me issue a refund to a parcel damaged in the post unless I pay the dollar amount. I have never used it to buy a dollar goods and it's certainly not showing up in the activity. I do I resolve this?

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1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi Clarealex,

 

Thank you for contacting the PayPal Community Forum and welcome as a new member! 

 

Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPalUK/, Twitter - @AskPayPal., email or phone and we would be happy to advise.

 

- Siobhan

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