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E mail re security

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E mail re security

I have received an e mail saying my account is suspended, and asking me to confirm my details for security. It looks genuine but doesn't have my full name on it. I have looked on my account and can't see any problems, how do i find out if it's genuine?
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Volunteer Advisor

Re: E mail re security

@cris01

 

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email link to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/uk/webapps/mpp/phishing
https://www.paypal.com/uk/smarthelp/article/how-would-i-spot-fake-emails-faq2340


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
2 REPLIES
Volunteer Advisor

Re: E mail re security

@cris01

 

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email link to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/uk/webapps/mpp/phishing
https://www.paypal.com/uk/smarthelp/article/how-would-i-spot-fake-emails-faq2340


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: E mail re security

Thank You. The e mail does not use my full name but uses initials, that's what confused me. 🙂