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Dorset isn't a listed County for the UK

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Dorset isn't a listed County for the UK

I have received an email from a US seller who cannot send to my address because PayPal STILL haven't listed Dorset as a UK County.
As a seller myself, with my main customers in Dorset, this is incredibly problematic and I have received poor customer service from the AskPayPal twitter (it's taken 2 hours to even get a vaguely proper response, where they told me to work it out with the seller [who emailed me because they can't] and "If the seller is unable to create a label ask the buyer to contact us." I AM the buyer in this situation)

All I would like to know is 1) why Dorset is still not a listed county, and 2) is it possible to create an address label through PayPal without the county?