Donate button works but not for everyone

[Robbie3003]

I have created a donate button

<form action="https://www.paypal.com/cgi-bin/webscr" method="post" target="_new">
<input type="hidden" name="cmd" value="_s-xclick" />
<input type="hidden" name="hosted_button_id" value="EB6QE8BW29CCJ" />
<input type="image" src="https://www.cardiffmes.co.uk/images/paypal.jpg" border="0" name="submit" title="PayPal - The safer, easier way to pay online!" alt="Donate with PayPal button" />
<img alt="" border="0" src="https://www.paypal.com/en_GB/i/scr/pixel.gif" width="1" height="1" />
</form>

The form is working fine and we have taken a load of donations which is brill but some people are emailing saying when they click the button it just takes them to the Paypal home page and not the donation page, as the button works for me I am unable to see the problem.

I have to assume they are correct as too many people are saying the same thing and also there is no reason to just make it up

The donate button can be seen on the homepage of www.cardiffmes.co.uk

Please help

Kind regards

Robbie

[Gabriel_PP]

Hi @Robbie3003 

Thanks for contacting PayPal,

I have tried to reproduce the issue, but the button seems to be working for me. Also, the button used on the main page of your Website, seems to have a different "hosted_button_id"; would you mind checking that, please?

If the code generated by our tool works in here: https://www.onlinehtmleditor.net/ (you can copy/paste the HTML code and test it); then the issue is related to the editor used on your site. Maybe, they are using a container/div or something that is disrupting the code of the button.

Thanks and apologies,