Dispute f&f

sillethedog
Contributor
Contributor
Hello there, I have a bit of a problem. Last night I purchased a software from this guy from Discord. He was advertising it as his After purchasing I find out he was reselling a russian software for more than they charge. But, after purchasing he sent me the software after a long time of waiting for him to deliver the product. After getting the software, I had to download some drivers in order to get the software to function, but it never worked, it would crash instantly upon launching it. So after trying to resolve the problem myself for several hours(5 hours at least) I wrote to the seller. He said that I had to download the drivers, but I kept saying I already downloaded them, which he fully ignored. Over night I sent him a message asking for a refund, but he denied and kept saying I had to download drivers, which of course I had tried. And because I sent the money as friend and family(his advice) I can’t even open a dispute against him. So now the status is that he got my 120$ and I have a software that doesn’t work. Is there anything I can do in order to open a dispute even though the money was sent as f&f?
Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@sillethedog 

 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his paypal fees and negates your buyer protection at the same time. You would also not be able to open a dispute apart from one citing an unauthorised transaction (but that option is for hacked accounts so would be closed as you had authorised the transaction).

You also 'risk' having your account limited for using this option when you are purchasing goods as its against Paypal user agreement.

If you funded your paypal payment via a credit card then contact your card issuer and see if they will assist you but unfortunately as it was a 'gift' payment they may decline as well.





Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.