Didn't receive goods.. can't dispute

Webster13
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Hello all, I purchased something through PayPal and the resolution centre only gives options to dispute unauthorised payment not good not received. How do I do this? Helpn
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kernowlass
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@Webster13

 

Money sent = friends / family.

Payment =  purchase.


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kernowlass
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@Webster13

 

I suspect you used the friends / family option???

 

If so then................

 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade his paypal fees and negates your buyer protection at the same time. That is also why you would be unable to open a dispute apart from an unauthorised transaction if your account was hacked and used without your consent.

You also risk having your account limited for using this option when you are purchasing goods as its against Paypal rules. Smiley Sad

Your only hope is if you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately again as it was a 'gift' of money they may decline as well.

 

 


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Webster13
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Thank you for a quick reply. No this was something I saw on Facebook market place and transferred the money via PayPal. I don't know him nor live in the area as him.. does this change?
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kernowlass
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@Webster13

 

Yes but how did you pay?

 

Did you click on send money > family / friends OR

send money > goods / services OR

invoice or money request.


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Webster13
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I think for good how can I check this?
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kernowlass
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@Webster13

 

Click on the transaction in your paypal account.


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Webster13
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It says Money sent Doesn't give an indication if it was good or friend
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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Webster13

 

Money sent = friends / family.

Payment =  purchase.


Advice is voluntary.
Kudos / Solution appreciated.
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Webster13
Contributor
Contributor
Thank you for the answer. Looks like I have been abit silly thank God it was under £30
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