Did not receive item

[Rsvalentine]

I paid for an item and never got it. The tracking number goes to a dead page. PayPal says I already have an open case but my home page does not show any thing that is being reviewed by PayPal and time is running out

[sharpiemarker · Accepted solution]

@Rsvalentine 

Check the resolution center:

http://www.paypal.com/disputes/

https://www.paypal.com/us/smarthelp/article/what-is-the-resolution-center-faq3327

Or contact customer service for assistance and speak with a dispute specialist:

Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Call early, during business hours, west coast time to try to get a US rep. 

Or private message via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal