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Customer support

SOLVED
Contributor

Customer support

Hello. I've tried to contact paypal through phone but they always hang up so i try to contact them via email but the automated bot always shows up. When he asks me if he could have helped me i choose "no, i need more help" and then it automatically closes the conversation and won't let me contact customer support in any way possible. What do i have to do now? Thanks
1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Advisor

Re: trouble trying to cotact paypal

@ed7966 

 

If we can't help then your options are........


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

477 REPLIES 477
Esteemed Advisor

Re: Customer support

@Lionell96 


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Contributor

Re: Customer support

TYSM🍾
Contributor

Re: Customer support

Covid... yeah. Still they are the ONLY company that I know that is FULLY non-operational since Covid is around. So they have nobody around in the entire world to answer phones, but they have enough resources to post crap and advertise on social media. Good to know. This situation is outrageous.

Esteemed Advisor

Re: Customer support

@Lionell96 

 

Your welcome. 😁


Advice is voluntary.
Kudos / Solution appreciated.
New Community Member

Re: Customer support

want a live person

 

Contributor

customer service

how do i get a real person to help me in customer service? 

Esteemed Advisor

Re: customer service

@enzoferrariphil 

 

If you don't think we can help then your options are..........


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Contributor

Re: customer service

Good luck with finding a human at paypal, they have the worst customer support "service".

 

I've reported the behaviour of Paypal to the ACCC.

Contributor

customer service

How late does customer service respond either to phone or message pacific time?