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Define 'rude' ?
Were they rude in reply to you being rude?
Did you think they were rude because they said things you did not want to hear?
No one can comment on another persons conversation when only one side is given.
Hmmm, did you get the phone number from google?
Only scammers post fake paypal phone numbers in there and sounds as if it may have been one of those?
However can i help you with pending, first say where its pending?
pending echeque TO your paypal balance from a buyer?
pending IN your paypal balance for an Ebay sale as a new seller?
pending IN your paypal balance for an off-Ebay sale as a new seller?
pending TO a company with you as the buyer?
pending / unclaimed to a seller?
pending / unclaimed with a cancel option to a seller?
pending withdrawal to your bank account?
pending adding funds to your paypal account?
If its pending in your paypal account then its one of three reasons.
1. If its an echeque there would be a clearance date, you can't cancel an echeque so once it has completed through to the seller then they would need to issue you with a refund if they are not going to send the goods.
2. If its pending unclaimed or pending unclaimed with a cancel option then it means the seller made a mistake with his email address, if there is a cancel option then use it, if there isn't it would time out at 30 days post payment and be returned to you.
3. If its pending awaiting authorisation to a company then if that company do not capture it and process your order then again it times out at 30 days post payment.