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Customer service

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Contributor

Customer service

Hello My first time calling PayPal customer service and they were very rude. Is it always like that?
8 REPLIES 8
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Esteemed Advisor

Re: Customer service

@Priscilla118 

 

Define 'rude' ?

Were they rude in reply to you being rude?

Did you think they were rude because they said things you did not want to hear?

No one can comment on another persons conversation when only one side is given.  


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Contributor

Re: Customer service

I called the customer service for them to help me with a pending payment. The guy who answered asked me to confirm my details plus bank card number and expiry date which I gave it to him. He then asked me to give him my security PIN number and I said no. Then he started shouting, calling me fraud and threatened to block my account.
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Esteemed Advisor

Re: Customer service

@Priscilla118 

 

 

Hmmm, did you get the phone number from google?

Only scammers post fake paypal phone numbers in there and sounds as if it may have been one of those?

 

However can i help you with pending, first say where its pending?


pending echeque TO your paypal balance from a buyer?
pending IN your paypal balance for an Ebay sale as a new seller?
pending IN your paypal balance for an off-Ebay sale as a new seller?
pending TO a company with you as the buyer?
pending / unclaimed to a seller?
pending / unclaimed with a cancel option to a seller?
pending withdrawal to your bank account?
pending adding funds to your paypal account?


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Contributor

Re: Customer service

Yes please I googled it. I was making a payment to a seller. The money has already been taken out of my account but it is still pending. Due to this the seller has sold the items. I just want to cancel the payment. Thanks
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Contributor

Re: Customer service

020 8080 6500 Please this is the number
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Esteemed Advisor

Re: Customer service

@Priscilla118 

 

If its pending in your paypal account then its one of three reasons.

 

1. If its an echeque there would be a clearance date, you can't cancel an echeque so once it has completed through to the seller then they would need to issue you with a refund if they are not going to send the goods.

 

2. If its pending unclaimed or pending unclaimed with a cancel option then it means the seller made a mistake with his email address, if there is a cancel option then use it, if there isn't it would time out at 30 days post payment and be returned to you.

 

3. If its pending awaiting authorisation to a company then if that company do not capture it and process your order then again it times out at 30 days post payment.

 


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Contributor

Re: Customer service

Please can I call my bank to cancel the payment even though the money has already been taken out of my account?
Highlighted
Esteemed Advisor

Re: Customer service

@Priscilla118 

 

Thats entirely your call, it would be between you and your bank.


Advice is voluntary.
Kudos / Solution appreciated.