Contacting customer service

agoinc4450
New Community Member

What is the average wait time to get someone to answer the phone? I have been on hold more than an hour tonight and have previously given up because I cannot get anyone to answer the phone. Is this normal for Paypal???

Thanks

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@agoinc4450

 

Can be 4+ hours.

 

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

Or ask on here if we can help.

 


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