Charges

[Preemo10]

Hi - a customer in India sent $651 of which I received $581. Normally service fees only come to 5%. Also I received the money in shekels and not in dollars. I’m not sure why I received so much less than she sent; maybe it’s connected to the fact that she is in India? Does anyone have any ideas? 

[PayPal_Martina]

Hi Preemo10,

Thank you for your post and welcome to the Community forum! 

In general, when you receive a payment you may face additional fees such as conversion fees or cross border fees. The exchange rate in your Country includes a 2.5% fee above the wholesale exchange rate at which PayPal obtains foreign currency. Additionally, if the buyer is from India, the fee to be applied would be 5.4% + fixed fee, which depends on the currency received. 

Here is more information. 

I hope this helps!

Martina