Change account from business back to personal

[hschnieders]

I have not followed through with answering questions about my business account on Paypal as it was a mistake and I intend to continue my personal account. I cannot log into my personal Paypal account now and need to do so on my desktop. How can I fix this and go back to my normal account?

[kernowlass]

@hschnieders

There is no automatic option to downgrade a paypal account, you have to contact customer services and they will do it for you.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.