Can’t find Message in Message Center (Personal Account)

[Yvonne_L]

I received email notifications from Paypal that they have responded to my message but I can’t see any new message in the Message Center. I have a Personal Account. Anyone with this problem? This has happened few times in 2 months:(

[Gin95vers]

I have 2 messages but can't open them and they give a limited time to reply 

[PayPal_Olivia · Accepted solution]

Hi @Yvonne_L and @Gin95vers,

I'm sorry to hear about the difficulty that you're both having with the Message Center. Please contact customer service to inquire about the messages that you're missing and to report the issue so that it can be investigated.

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

I hope this can be resolved quickly!

Olivia