- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've bought some shoes for £65 through goods and services. The seller has messaged me asking for me to mark the item as received as the money is currently on hold for him and he has no money to post the item. If I do this am I still able to open a dispute if it turns out to be a scam?
Solved! Go to Solution.
- Labels:
-
Security & Protections
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
NO !!!!!!!!!!!!!!
If its marked as completed in your Paypal account then you have paid. The fact its pending on the SELLERS end is between them and paypal as they are new sellers.
Funds are held for 21 days BUT released more quickly if they provide a tracking number (delivery + 1 day).
Its not up to you to help them get their funds more quickly, you have paid end of and they should be sending your item asap.
Even if the funds were withdrawn to their bank account they would still have to refund if they lost a dispute. The hold is to protect PAYPAL from new sellers that don't refund so Paypal has to and then has the hassle of getting reimbursed from the seller.
Tell them that if they refuse to send then you would have to file a dispute for 'non receipt of item' and that would impact on their paypal account as they are such new sellers and the time the 'new seller hold' lasts would be extended OR they may not be allowed to sell at all.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
NO !!!!!!!!!!!!!!
If its marked as completed in your Paypal account then you have paid. The fact its pending on the SELLERS end is between them and paypal as they are new sellers.
Funds are held for 21 days BUT released more quickly if they provide a tracking number (delivery + 1 day).
Its not up to you to help them get their funds more quickly, you have paid end of and they should be sending your item asap.
Even if the funds were withdrawn to their bank account they would still have to refund if they lost a dispute. The hold is to protect PAYPAL from new sellers that don't refund so Paypal has to and then has the hassle of getting reimbursed from the seller.
Tell them that if they refuse to send then you would have to file a dispute for 'non receipt of item' and that would impact on their paypal account as they are such new sellers and the time the 'new seller hold' lasts would be extended OR they may not be allowed to sell at all.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- What to do when your trouble ticket is about to expire in Disputes and Limitations Archives
- Claim denied by Paypal resolution in Disputes and Limitations Archives
- Seller refuses to refund after dispute closed. in Disputes and Limitations Archives
- Resolution closed my case in Disputes and Limitations Archives
- No paypal protection even though used paypal can't contact seller in Disputes and Limitations Archives