Can I still open a dispute after marking the item as received?

jessscr7
Contributor
Contributor

I've bought some shoes for £65 through goods and services. The seller has messaged me asking for me to mark the item as received as the money is currently on hold for him and he has no money to post the item. If I do this am I still able to open a dispute if it turns out to be a scam?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@jessscr7 

 

NO !!!!!!!!!!!!!!

 

If its marked as completed in your Paypal account then you have paid. The fact its pending on the SELLERS end is between them and paypal as they are new sellers.
Funds are held for 21 days BUT released more quickly if they provide a tracking number (delivery + 1 day).

Its not up to you to help them get their funds more quickly, you have paid end of and they should be sending your item asap.

Even if the funds were withdrawn to their bank account they would still have to refund if they lost a dispute. The hold is to protect PAYPAL from new sellers that don't refund so Paypal has to and then has the hassle of getting reimbursed from the seller.
Tell them that if they refuse to send then you would have to file a dispute for 'non receipt of item' and that would impact on their paypal account as they are such new sellers and the time the 'new seller hold' lasts would be extended OR they may not be allowed to sell at all.


Advice is voluntary.
Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@jessscr7 

 

NO !!!!!!!!!!!!!!

 

If its marked as completed in your Paypal account then you have paid. The fact its pending on the SELLERS end is between them and paypal as they are new sellers.
Funds are held for 21 days BUT released more quickly if they provide a tracking number (delivery + 1 day).

Its not up to you to help them get their funds more quickly, you have paid end of and they should be sending your item asap.

Even if the funds were withdrawn to their bank account they would still have to refund if they lost a dispute. The hold is to protect PAYPAL from new sellers that don't refund so Paypal has to and then has the hassle of getting reimbursed from the seller.
Tell them that if they refuse to send then you would have to file a dispute for 'non receipt of item' and that would impact on their paypal account as they are such new sellers and the time the 'new seller hold' lasts would be extended OR they may not be allowed to sell at all.


Advice is voluntary.
Kudos / Solution appreciated.
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jessscr7
Contributor
Contributor

Perfect, thank you for the quick response!

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