CS call centre closed during opening times?

Kc3223
Contributor
Contributor

(In the UK) I'm trying to phone customer services to ask them to downgrade my account from business to personal. Yesterday and today I get message saying that CS is closed, and I should call back during office hours. It goes on to state the office hours, which include 8-8.30 Saturday and 9-8 Sunday - I was calling within those times. Does anyone know if the CS should be open today, or is the message wrong? Thanks!

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