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For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
Unfortunately we would have to see an example as there can be various reasons, else it's just a guess. If you're comfortable with sharing a link to the page that has the code, feel free, else you do have the option to contact Tech Support for assistance.