Balance not showing

[yousra96]

I have received a refund from a website  on the 18th April, and when i go to the activity page i can see the amount , but but it’s not available in my balance

why ??????????

[kernowlass]

@yousra96

If you funded the original Paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (Paypal say allow 30 days but I have never waited longer than a week for mine, the last one taking 4 days).

[yousra96]

@kernowlass

thank you for your reply .. it's marked as "Refund total " which means it was completed , now it has been 2 days and there is still nothing on my balance nor on my account 

[kernowlass]

@yousra96

Did you read this bit??

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c