Anyway to change a shipping address after Payment is sent?

KenH1963
Member
Member

So now that Paypal doesn't refund fees when you do a refund, if a buyer uses the wrong shipping address, do you have any options to have them change it without doing a full refund?

 

This is really a Catch-22.  If you send to the wrong address and the buyer makes a claim, you are going to get hosed because you didn't ship to the address on the order. 

 

But, if the buyer puts the wrong address in - the only way to change it is to refund the payment and get hit with a PayPal fee a second time.   Thanks PayPal!

 
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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@KenH1963 

 

No, shipping address cannot be changed post payment. A refund is a must. Work it out with the buyer. The fee situation, I mean. Deduct it or split it down the middle.

 

Is this at eBay/other marketplace or something? Or is this a private sale or at your own website? This is something to consider:

https://developer.paypal.com/docs/classic/admin/auth-capture/

 

Or upgrade to a business account where you have more control over payments preferences.

 


Kudos & Solved are greatly appreciated. 🙂
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