We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
Anyone else getting this?
I keep getting this email from Paypal to confirm my info:
"To continue sending or spending money directly from your PayPal balance, we'll need a bit more information from you so we can confirm your identity.
This is one of the ways we help keep your account secure and support regulations that fight money laundering and fraud.
Getting started is easy, and you'll only have to do it once. Here's what you need to do:
1. Click the Confirm Your Info button below or just log into your PayPal Business account.
2. Click the Notifications icon at the top of the page.
3. Follow the on-screen instructions."
Clicking through PP is asking for my Social Security number and birthdate.
NO WAY I am giving them this info. I don't send and receive all that much money right now. That may change in the future. What options do I have?
I've been using PP for years and have never had this happen before.
I got the same email several times, as recently as ten minutes ago. When I first got it, I called paypal and was told I had to upload documents with my legal business name on them. I explained that I don't have a legal business, although my pp account is setup as a business account and has been for two years without this request for docs. The csr told me to simply write something describing what I do, which I did, explaining that I do freelance work and use pp to collect from that.
I continue to get these emails asking for 'legal' name documents, like a bank statement, etc, which I do not have.
I was unable to use pp to pay for something online a few days ago. I transferred all funds into my bank, which was processed quickly without any delay or glitch.
Not sure how to proceed from here. I'll continue to collect funds via pp on my website but will likely transfer all to my bank account until I can get clear answers, which don't appear to be forthcoming.
Thanks for that reply. It's inconvenient to not be able to use PP to pay for purchases, if they wind up restricting that on my account. But it's not the end of the world. Their loss since they'll lose the fees.
As long as I can still collect payments, I guess that's enough.
Yes, I received it too. This email from PayPal violates everything they have said & continue to say about secure communication. It looks like a phishing email, but really is from PayPal. I'm on hold w/ their service center now & the auto-voice is talking about NOT responding to suspicious emails. lol. Here's what they say about phishing:
"One way to protect yourself is to use caution when you’re online. For instance, be especially careful about clicking on links within emails. Fraudsters often develop official-looking emails with links that supposedly lead to a familiar website. They do this in an effort to get you to share personal information.
Reliable institutions won’t ask you to share sensitive personal information this way, so don’t open any attachments or click on any links. If you receive one of these spoof emails from someone pretending to be PayPal, report it by forwarding the email to email@example.com and we'll investigate it for you."
Hmm...so PayPal has flipped the script & sent their own phishing email w/ a link in it! Plus they really are asking for Social Security #s. Absolutely asinine decision by someone at PayPal. Many of us have been verified users for years, and now this. Really thoughtless move by PayPal.
I agree with the person who said that this is PayPals loss.
To answer the most broad question, yes, I have been sent the same bogus email and wonder what has happened to PayPal and why there are suddenly changing their tune....
I received the email in question and sent it to "firstname.lastname@example.org" to determine its validity. PayPal responded saying that it was a phishing email and that I should deleted it immediately and not click on any links.
That being said, when I logged into my PayPal account, I received a similar message in "Notifications", basically asking for the same info requested in the "phishing" email. As a result, I'm now more confused than I was before I heard back from PayPal support. Now I don't trust the links in my "Notification Center" especially since I'm being asked to verify info that PayPal has had on file for years.
@roymis50 that is incredibly concerning and makes my trust with PayPal just deteriorate even more than it already has.
I just got this as well. At first they just asked for my name, last 4 digits of SSN. Then on the next page they suddenly ask me to upload documents with my address, tax information, photo ID... yeah, I don't think so.
I sent them an email but am not expecting much of anything back. Absolutely absurd. I've had this account for what, 8 years? And I've used it for maybe 50-200$ of transactions a year, mainly random Ebay selling and buying. I guess that'll be a thing of the past because I sure am not providing them this absurd information. My online bank accounts work just fine with just providing my personal data and SSN. Never once have they asked me for any of these things, but somehow Paypal needs them? GTFO.
so I just got off the phone with an official PayPal support member (phone number obtained from official PayPal site itself), and they said that the email I received was legitimate and that they (PayPal) are now required to comply with some sort of regulation to verify its user's identity. the women I was speaking to stated that if possible, I may be able to simply verify my identity over the phone, however, then we immediately ran into a roadblock when my SSN number (last four digits) did not match what they claim to have on their database, so therefore I would be "required" to submit a photo of my card through the verification page. however, she said that PayPal did indeed receive my first piece of identification, and that it was accepted.
I do not know what I think now, since the "need" to verify my information seems legitimate, but know I am sketched out at the fact that my SSN number was not matching up with they system, even as I had my account pulled up in real time with a different set of numbers.