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Advice needed

New Community Member

Advice needed

Hi. Recently I purchased something from a shop via email. The goods arrived but there was no receipt. I contacted them and they said that my PayPal invoice is my proof of purchase. Unfortunately, the purchase doesn't appear on my PayPal. Any ideas why? Thanks.

Not applicable

Re: Advice needed

Did you purchase as guest or did you actually login to your PayPal Account to complete the purchase.

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Volunteer Advisor

Re: Advice needed



If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.

Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.