Account suspended.

[MarieVinas]

Your account has been suspendedi email, is this a legit email coz it’s asking me to login and provide documents. I just afraid I might be exposing my user ID and password. Thanks.

[kernowlass · Accepted solution]

@MarieVinas 

Yep sounds like a typical spoof so NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity

[homerlea]

Solution?  Hah! I thought the email I got was a scam but went to the PayPal site only to find it was all too real and frozen for the last 3 months with the promise that it is permanent,

[MarieVinas]

Thanks! Just verified with customer service and they confirmed that my account is NOT Frozen and they did NOT send any account suspended email. Stay safe everyone.