Account limited email and nothing to fix

[Jeff1064]

Hey all,

I just got an email stating that my account will be limited in the next 24 hours unless I verify my information.  The issue is that there is nothing for me to complete or fix in the resolution center and my account has been verified and in good standing for several years.  HELP!

[kernowlass · Accepted solution]

@Jeff1064 

Is it a spoof, if so DO NOT CLICK ON ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity