Account limitation

Sorahheather
Contributor
Contributor
Is there a way to contact PayPal and actually speak to someone directly because I am trying to unlock my account limitations and it says to go to spoof paypal.com and it keeps going to sending them money screen for some reason?? Can anybody help with this
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Sorahheather 

 

Are you sure its not a spoof email you have received?

If so then.........

 

NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


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Kudos / Solution appreciated.
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