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Account details

SOLVED
Member

Account details

Has PayPal asked any users to update their account details.. I've had text messages with a link to update details... Not too keen to do this so thought I would ask first

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Accepted Solutions
Volunteer Advisor

Re: Account details

@Nins1

 

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email to ''cancel'' the transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2




Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
3 REPLIES
Volunteer Advisor

Re: Account details

@Nins1

 

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email to ''cancel'' the transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2




Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: Account details

The text message just says your PayPal account has been suspended you have 36H to update details... It looks like a scam Thank you
Volunteer Advisor

Re: Account details

@Nins1

 

Yep, heard of that one before a lot.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.