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Acceptable Use Policy violation

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New Community Member

Acceptable Use Policy violation

I am receiving emails that my account is limited because I have violated the acceptable use policy. I have read it and I’m not sure how I have violated it...when I click on the link in the email it is asking for my social security # so I don’t know if this is on the up and up.
2 REPLIES 2
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Contributor

Re: Acceptable Use Policy violation

Poche parole contatta paypal ma non in via telefono ma via email messaggio in Italiano traducilo
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Esteemed Advisor

Re: Acceptable Use Policy violation

@mischler_sherie 

 

Sounds like a typical spoof so NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


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