About fee changed for receiving money

[YuanzhiSong]

Dear Sir and Madam,

My friend transferred me 31.99 pounds from China, I'm in the UK, but it charged me 1.93 pounds fee. Can I ask what's this fee for? 

[kernowlass]

@YuanzhiSong 

Its only free if sent via the friends / family option.

The friends / family option is not available in every country including China.