$4 Refund

qholtz
New Community Member

Hello a  customer had sent me $4 on accident.
after fee the transaction log says + $3.58.

I did a full refund and the transaction log says -$3.88

for the life of me I can not figure out this math.  I thought for a full refund they would give me back the 2.9% and keep the 30 cents.  This situation looks like they took $0.12 from me which was the 2.9% and let me keep the $0.30.

Anyways I'm slowing losing my mind trying to figure this out and would love some help.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@qholtz 

 

Paypal no longer returns any fee that was deducted when your buyer paid as part of any refund issued by you.

So if you are giving a full refund you need to have the total amount in your paypal balance OR fund it from any linked bank account.


Advice is voluntary.
Kudos / Solution appreciated.
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