Showing results for 
Search instead for 
Did you mean: 

Selling digital goods, how do I take off the 'shipping address' from my invoices ?

New Community Member
Posted on

My question is simple; I sell digital goods but paypal keep asking me to give tracking numbers despite my sales being digital goods. I just fear that the day I meet a bad customer, I end up doing a digital illustration for them and they dispute me, and since I don't have a shipping thing I can't prove the work was done.


Is there an option for digital sales that doesn't need a delivery address? Please let me know if there is. I want to keep using invoices since it helps me keep track of my payments, but it's really bothersome that I have to edit my bills each time to say 'shipping label not needed'.


And apparently, it's harder to contact paypal customer service for something so specific than it is to contact the prime minister so. Please help 🙂

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.