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Why do I have to resubmit all my personal details after nearly a decade of using PayPal? Who in the real world still uses paper utility bills? And yes I have gone to the Resolution Centre through the web and not via a link.
Because legal requirements change on a daily basis and paypal are legally obliged to confirm i.d. of their users.
You don't need to have a paper utility bill, just print or upload one from the net.
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