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Paypal not responding to messages - help?

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frustrated12341
Contributor
Posted on

I've been trying to solve the problem about verifying my identity for over 1 month now. Customer service seems to have given up responding on the Help Center messages and on Twitter. I've been asked to explain the problem 10 times now. When I call them, it hangs up after saying the lines are busy.

 

Any hacks on actually speaking to someone at Paypal?

2 REPLIES 2

Paypal not responding to messages - help?

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kernowlass
Esteemed Advisor

@frustrated12341 

 

Options are.....

 

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.

Paypal not responding to messages - help?

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frustrated12341
Contributor

I've sent them multiple messages. Tried Twitter - it took them 1 month to send me the same message as I initially received. Facebook are not better. I don't understand why it's so hard to get a straight answer!

 

Thanks for your help anyway.

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