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Paypal fees not refunded on a refund 3 days ago - only got the advice email today

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1Adnarim
Contributor
Posted on

As above. Business customer here. 
I noticed no partial refund of Paypal fees on a very small refund transaction (refunded the postage as the customer ordered twice by accident then decided they actually did want the duplicate, so shipped both together) 3 days ago, 13 March 2020.

Did anyone else not get any email to advise a change of policy until today (16th March 2020) (fees no longer refunded on a transaction where payment is refunded or partially refunded unless the payment is voided).

Surely this is illegal to change the T&C without informing the customer beforehand of the change? I can find NO reference to this change till today's email.

1 REPLY 1

Paypal fees not refunded on a refund 3 days ago - only got the advice email today

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kernowlass
Esteemed Advisor

@1Adnarim 

 

Its been in the new policy changes for weeks.

https://www.paypal.com/uk/webapps/mpp/ua/upcoming-policies-full


Advice is voluntary.
Kudos / Solution appreciated.

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