PayPal sent my money to another person's account. Waited forever on hold - no humans present!

Fletch3010
New Community Member

Paypal sent over $500USD to someone else's bank account.  The last 4 digits of the account yo which they sent my money do not match any account I have.  They do not match the account number I have listed with PayPal. PayPal has left me on hold for over an hour.  Their voice message said the wait time was 35 to 57 minutes.  I am beginning to feel like this is a scam or that PP is trying to cover up its mistake. 

Any suggestions???

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1 REPLY 1

PayPal_Cristina
Moderator
Moderator

Hi Fletch3010,

 

I am sorry about your issue and for your negative experience. The best option in this case would be to call us directly by clicking 'Help & Contact' at the bottom of the PayPal homepage so that we can look into this further. You may reach out to us on Facebook or Twitter.

 

I hope this helps.

 

Cristina

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