Hello @DDD1,
Thank you for contacting the PayPal Community Forum.
If you have made purchases from this company and if you have not received the item, we offer Buyer Protection that covers most transactions for 180 days. We recommend filing a dispute against the transaction to request a refund. If you have any questions or face any issues during the process, please reach out to our customer support team through the available contact options on our website.
I hope this information helps!
Ayesha
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