How to get a reply from Paypal
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So, we've had a paypal account for our business purchases for years now, but recently started selling. When we reached a certain amount, a limitation was put on the account.
The account was registered to a generic company name, so the first thing I had to do was change that. I submitted the required documents several times over a period of weeks and eventually got an email confirming it had been done - although the account still shows the old name and I keep getting emails saying it needs updating.
Secondly, I started completing the steps required to lift the restriction and accidentally added wrong names to the beneficial owners section. These cant be removed or changed - I was told on chat I had to submit a written request to the compliance department. I did that weeks ago, no response.
So I'm stuck with a large sum of money in my account which is unusable. Despite numerous emails and chats I have received absolutely no response beyond generic replies. I literally just need someone to reset the progress on the half completed form so that I can give it the information it needs and get the restriction lifted. I even used the formal complaint form but didnt hear anything from that either.
Any tips? This level of service is utterly disgraceful
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This nugget is especially brilliant
"
If we haven’t answered your question, please reply to this email and our team will answer you as soon as possible.
Yours sincerely,
PayPal
Copyright © 1999-2019 PayPal. All rights reserved.
PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349
Please don't reply to this email. This mailbox isn't monitored."
Top marks, paypal.
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Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
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