How can I lodge a general complaint about a staff member?

NorbertGW
Contributor
Contributor

I received what I consider service from a paypal staff that caused me significant time to recover from it. I sent an email to the "<Removed>" email  only to be told that it is not monitored any longer and that I should use the contact us from paypal pages. The contact options there are very restricted and are not set up for any more general complaint that is not transaction related.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@NorbertGW 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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