Account locked?

MondeoMike
Contributor
Contributor

Just had an email claiming to be from PayPal telling me my account has been locked due to "suspicious activity on your credit card". Logged into my account... no record of any problem. Can't even read the email content as text is redacted. What is this? Anyone else had this?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@MondeoMike 

 

If its a spoof then NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


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kernowlass
Esteemed Advisor
Esteemed Advisor

@MondeoMike 

 

If its a spoof then NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


Advice is voluntary.
Kudos / Solution appreciated.
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MondeoMike
Contributor
Contributor

Thanks for the reply. I have forwarded it to spoof@paypal.com

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Brithequeenbee1
New Community Member
That's not true. I had the same thing and talked on the phone with PayPal.
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Brithequeenbee1
New Community Member
Same here. Called them and they said it waould be resolved with in 5 days, that was over a week ago now. 😟
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