Customer service? Where? Valued customers?! Was being transfered/on hold last night for almost 3 hours. To top it off, was hung up on by a supervisor when on a 3 way call with my bank. Bank Rep witnessed it thankfully. It's been 5 days since I've tried transfering 4 different amounts. Still nothing resolved.
Tonight, back on the phone with CS again. Ina, one of their CS's said it's the banks problem/fault. Gave some random numbers and got off the phone with me real quick. Called back just to wait for another call back. Ended up speaking with Kasie/Casey/Casie, some african sounding person who got all offensive and stated he has "never heard of this issue before - it your banks FAULT..etc". Went on to tell me his supervisor hadn't heard of these issues either. Asked for the supervisor's name and he "couldn't remember, not good with names, there's a lot of supervisors and people - hasn't seen this issue on the forums or community"...Customer service lacks any and all sense. Period. It's not PayPal's fault...ya, right. I guess that's why there are 1+ & 2+ hour wait times?? The bank has even gotten a memo on the issue about PayPal.
Another PayPal CSR Christina states "Well they're still perfecting it...." - how about try perfecting CS skills and the way you talk to people that pay for your services.
Helpful -- google search: consumerist paypal ebay
