Problème de remboursement du vendeur

[Kathy451]

Bonjour, j'ai ouvert un litige avec un vendeur. Nous avons réussi à s'entendre mais le vendeur me demande de clôturer le litige car il ne peut pas procéder au remboursement. Que dois-je faire ?

[kernowlass]

@Kathy451 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.