Help - item not like described, PayPal protection?

[BxlNash]

Hi, 

I have a very easy question, I paid for an item on eBay that was not as described (the seller hided a problem he knew, proof in my messages with him). 
So I paid through eBay, with my MasterCard on a Paypal account. 

Can I get the protection from Paypal and ask for a refund or any send back ?

Many thanks, 

[YassineH]

If you didn’t paid by using « send money to a friend », you can open a litigation/Claim through your account and ask for a return and refund (explain the issue and attach evidences). The vendor will have a limited period to respond. If no solution is found with the vendor, Paypal will study the case and arbitrate.

[BxlNash]

Well the thing is that my PayPal is not linked to the Ebay account. 
So I don't see my transaction in my PayPal activity, like I said I paid directly with my credit card to his PayPal on Ebay...
So no option to start a dispute...

thanks  if you have other ideas

[YassineH]

Sorry i hadn’t understood. Clearly, you hadn’t paid with your Paypal so no option with Paypal. Check with your bank if you have any option overall.

[kernowlass]

@BxlNash 

You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.