cancel
Showing results for 
Search instead for 
Did you mean: 

We're sorry, we couldn’t confirm it’s you

Options
ArronH
Contributor
This error just showed for me when trying to access on my phone. Clearing history, cookies and other browsing data fixed the issue for me. Hope it helps!

We're sorry, we couldn’t confirm it’s you

Options
bod3
Contributor

i can get to the log in screen to enter my email and password but then it just says we cant verify your identity and i get this in the browser https://www.paypal.com/authflow/verification-failed/

We're sorry, we couldn’t confirm it’s you

Options
PincOX
Member

Same error, on laptop and on iPhone... *beep*

We're sorry, we couldn’t confirm it’s you

Options
Stormcrusher
New Community Member

I just got this error too and it's annoying. One way I got around this is "forgetting my password". After I set up a new password and everything it worked fine, but then it logged me out and again the same problem. Did the same thing again and went to delete my cards. Hope this helps anyone if even for a moment.

We're sorry, we couldn’t confirm it’s you

Options
Jahfari3
Contributor
Same, what did you do to resolve that?

We're sorry, we couldn’t confirm it’s you

Options
Aleber
New Community Member

What is wrong, I was putting the right password and I didn't change my password. Your website and app are scary . I am afraid to use it. I still have money on my account. What is happening/

We're sorry, we couldn’t confirm it’s you

Options
teoman1212
Member

I'm having the same  problem. An hour ago , I couldn't transfer my money to my bank account. I have the problem "An error occurred, please try again later " and now says "We couldn't confirm it was you "That's really bad. I cant withdraw the money in paypal account. Now ı can't get into my account.This firm is very dishonest. They keep the money inside and don't give it to the users. I will apply to the necessary institutions on this subject dont worry Thieves!

We're sorry, we couldn’t confirm it’s you

Options
AMysteriousMan
Contributor

Hi,

 

I've called PayPal customer service and they've told me they're having IT issues. I have money sitting in my account that I need in order to pay rent, so a delay is something I LITERALLY cannot afford.

 

Context: I have sold two graphics cards on ebay, both have reached their destinations, and the last time I was able to login, the payment was being held.

After having done some searching on the web, apparently this error is an automatic one coded into the security system itself.

 

These say there are issues:

(https://istheservicedown.co.uk/status/paypal)

(https://downdetector.co.uk/status/paypal/)

 

Whereas paypal seem to think:

(https://www.paypal-status.com/product/production)

 

Seeing as there are barely any responses from paypal themselves on this thread, I (and safe to say everyone else) would appreciate a response/update on the situation at hand. 

 

Thankyou

We're sorry, we couldn’t confirm it’s you

Options
ma2021
Member

unfortunately I can not help you, I am a mere customer like you and we all are

paypal made it clear they are not accountable for the community support we get here, yet they forward us here...

 

all I can say is I have account problems too and that their systems are faulty

it seems like paypal struggles between hackers on one end and anti-hack systems that ruin legitimate customers trust on the other end

I don't want to judge but those are scary times to be a paypal customer, especially if you have money in your account

We're sorry, we couldn’t confirm it’s you

Options
zivziv
Member

I cannot even log in into my account.

I know my email and password, it just doesn't let me log in.

All I get is "Sorry, we couldn’t confirm it’s you".

I cannot do anything.

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.