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I found a solution that worked for me today (Dec 08, 2020). This is for a US account but might work for accounts created in other countries
Logout from all paypal acounts
Go to paypal website
Scroll to bottom of page click on help and contact
on the help center page scroll to the bottom. You will see your country flag. click and change to United state (or the country of the account you want to reach)
Scroll to bottom again and click help. This should take you to US Help center page.
Scroll to bottom and Click Contact Us.
Click on password and account access.
Click on login problems
Click message us. They will ask you to log in. But You will also see an option saying "Chat us while logged out". Click on it.
This should take you to a US customer support agent (if you are lucky). It may take a while. Keep details about your account (like any linked bank account number or card number) ready. They will ask to confirm.
Agent will send you a password resest link.
Hope this helps
I get this message when trying to log into may account. I thought it may have been an incorrect password, but managed to change that and had no problem doing it with code being sent to my email account. Is it to do with PSD2 authentication? I did not have a phone linked to my account and it says to update profile with the information but I can't log into the account to update my profile and so it goes around and around...yet I can change the password via my email! Very frustrating...
My girlfriend got same message and couldn't confirm her account, because her phone number was completely wrong. She wrote to paypal support mail, cos she can't log in to her account and got 0 reply after a week or two. I then tried to logged in with my paypal to wrote from my account and as soon I typed all login info in, I got confirmation message, confirmed it by phone number and then this message keeps popping up "we couldn’t confirm it’s you"... now both of us can't use Paypal...
WHO TO TURN TO, TO GET THIS RESOLVED???
Call, insist on talking to a person, and explain your situation. Alot about PayPal makes me angry. Their customer service isn't one of those things. If you actually talk to a person, you'll be pleased with the results. I talked to a woman from WY and we ended up visiting and laughing for a half an hour. Do what it takes to talk to a Gringo(a) and you'll be fine.