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We're sorry, we couldn’t confirm it’s you

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RandomStrip01
Contributor
Anyone has solution fir this. I just started using paypal since there no alterantive I could use at the moment...

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Fiery65
Contributor

I live in Australia, and not once have I had I had a problem ringing Customer Service, and they have answered any question I have had 🙂

 

Smile people 

 

It takes 43 muscles to frown and only 17 to smile”

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kosmaskg5
New Community Member

Same problem here. Have any of these problems been solved? It's happened today, and it is my only source for money. Please help me.

Thanks

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Mjhieu
Contributor
Got the same problem on android 10 Note 10 plus. Cant conform it is me. On pc, I cant purchase anything with my visa card, check out and it only open sumary page then nothing happen. Paypal is now useless to do anything. if it goes on like this, nobody use paypal anymore and this company is closing down soon.

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katievcitor
Contributor

Paypal is the worst service ever and should be cancelled.

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darkstar8585
Member

I have been facing this issue and I managed to solve it! Spent many hours chatting with PayPal reps, but none of them had been able to fix the issue. All they could do is to send password reset emails....

 

SOLUTION: 

-Make sure you are logging in from the region where the paypal account was registered from! (this is VERY IMPORTANT. Don't use VPN, those IPs are blacklisted by PP's security system. My account was registered in Hungary, but I live in the US now so i had to ask a family member and had to remote into her laptop and attempt the login from there)

-While accessing paypal.com from any IP that's located in the same region/country where the account was registered, instead of logging in request a password reset. (If you try to log in straight up it's gonna give you the same error message "We're sorry, we couldn’t confirm it’s you"). You'll receive an email with the verification code, type that in and create a new password. Once that's done you'll be redirected to your PayPal account. 

 

I was able to log in this way... Good luck!

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SilasJohn
Contributor
Why am I getting this text when. I tried to login to my account. At the beginning it asked me to verify my account by sending a code. But I not receive any code. And when I tried again i get the text that says " Sorry we couldn't confirm its you ". I also some funds in my account that need to get released.

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Däv
Member
This error is some bull. Resetting the password for your account should fix it, worked for me

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SophieBarnes123
New Community Member

i changed my password and still getting this message 

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Aboudikate
New Community Member

The same thing here. I don't know how am i going to access my account. i just don't get it they don't have like PayPal Chat. absolutely stupid 

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