We're sorry, we couldn’t confirm it’s you

silouette
New Community Member

We're sorry, we couldn’t confirm it’s you

Why am i getting this message when i click on  manage api credentials as im trying to set up the put it on laybuy api on my shopify site. 

 

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100 REPLIES 100

Artolix
Member
Member

Well Mods, the help line WOULD be helpful IF SOMEONE ANSWERED.

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dtango2010
Contributor
Contributor

There is no option to contact Help Center!

While call to support number "Due to COVID 19 we are understaffed... you may send us a message..."

But to send a message, I should login in into the system, that I cant !

I'm in the loop now 😞

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Charl_sss
Contributor
Contributor
What if you cant open it and you cant do phone calls, can you just email the person?
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JoannaMarie
New Community Member

HEY! PAYPAL!!!! FIX MY PROBLEM!!! IT'S MY HARD EARNED MONEY!!!!!!!!

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Lonien
Contributor
Contributor
Same problem
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Ahansome
Member
Member

I have 5 linked accounts with Paypal, and I'm getting the same issue on my phone and desktop. 

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SoneliMarandi
Contributor
Contributor
Same problem!!! Please solve this issue. PayPal
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Mfolk0
Contributor
Contributor
Having this issue also. Why is it that it seems so common recently, yet there is no fix or even explanation as to why this is happening? I can’t use my PayPal balance or any of my cards or Bank accounts I’ve associated through PayPal(despite them all being 100% fine) . I can’t withdraw money without the verification prompt popping up either. My account is in perfect standing and all my Info. Verified. I’ve received no emails or notifications of any limitations whatsoever
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Lonien
Contributor
Contributor
same problem. PayPal does not let you use your available balance.
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Temp20220923E
Contributor
Contributor
I'm having this issue too. It asks if I want a text sent to verify my identity and I say yes, but it doesn't send a text and says we cant verify it's you. I get it, it's a security thing but it is so annoying when you are trying to make a legit purchase.
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