Using Paypal on Pixieset

[Corneann]

I've set up all my API details on pixieset confirmed etc. but if I want to place an order and select PayPal i get this error

An error has occurred while processing your payment. Contact your photographer for assistance.

so I'm guessing it's not completely setup? please help

[LawSmith]

Having the same issue any update or solution?

[DRome]

It doesn't seem as if anyone has resolved this. I've searched the community site and have found no answers specific to Pixieset, which is truly frustrating.

[jspezza]

Having this problem today. I tested the payment system 5 days ago and it was fine. Today however, when I have 150 graduates ready to buy photos starting in a few hours, I get this error!!!

Unbelievable! Can someone come to the rescue....????

[DRome]

I actually found a “fix”, I disconnected PayPal then went through the process to reconnect. That fixed the issue.

[jspezza]

Thank you, can I ask, was it immediate or did you have to wait like 24hrs for it to connect?

[DRome]

It was immediate

[jspezza]

Thank you, I tried that, Pixieset says the API is invalid, checked it and it's correct in Paypal. I even disconnected it in Paypal, generated a new one and still Pixieset is saying that the API is invalid. On support with Pixieset, they are at a lost also