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Unsupported country code IT error

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filipporonco
Contributor
Posted on
Hi, we correctly work with our adaptive payments integration since 2013. From this morning we started to get this odd error for all our requests for preapprovals: 
errorId: 580022
domain: PLATFORM
subdomain: Application
severity: Error
category: Application
message: Unsupported country code IT
parameter: Array

We've changed nothing on our side and since yesterday, everything (preapprovals and chained payments worked smootly).
Any help?

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Unsupported country code IT error

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MTS_Justin
Moderator
Hello All,

The issue should now be resolved.

Please check from your side and let me know if the issue is still persisting.

Again, apologies for any inconvenience.

Thanks !

Was my post helpful? If so, please give me a kudos!

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Unsupported country code IT error

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Ulule
New Community Member

Same for us, it seems like a complete bug from the API...

Unsupported country code IT error

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filipporonco
Contributor

Great to know @Ulule, I've just notified the MTS support person that we're not alone, this should speed up the fix, I hope.

Unsupported country code IT error

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filipporonco
Contributor

Hi @Ulule , I guess you've opened a MTS support ticket yet.
If not, please do it asap, the person who I'm talking about this issue told me that the more we are opening tickets on this, the more are the chances the engineers take this in charge quickly. If you can send me your ticket number I can pass it to the person who's managing this issue to merge our requests and have the chance to speed up the process.

 

Cheers, Fil.

Unsupported country code IT error

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pawelnowak1
Contributor

We have also this error. 

Ticket already created.

Unsupported country code IT error

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filipporonco
Contributor

@MTS_Ciaran @angelleye can you please pass this issue to the tech team?
It is completely blocking and as you can see here and on stack overflow is involving several businesses: https://stackoverflow.com/questions/57973086/paypal-adaptive-payments-unsupported-country-code-error...

Thanks, Fil

Unsupported country code IT error

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MTS_Justin
Moderator
Hello,

We're aware of this issue and the relevant teams have been notified to investigate the cause and provide a solution.

If you wish to be notified about when this issue has been resolved, please submit a support ticket to us.

Apologies for any inconvenience.

Thanks !

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Unsupported country code IT error

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filipporonco
Contributor

Good to hear Justin.
We're totally blocked by this.
Thanks for the feedback, we've already opened a ticket to MTS but we'll greatly appreciate if you can report when this is fixed and an idea of the time it will take, just to give our user feedback on this on our hand.

Unsupported country code IT error

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MTS_Justin
Moderator
Hello,

I don't have a time-frame to share at the moment, the responsible team has been notified and requested to review the issue and provide a solution as soon as possible.

The issue is being treated with the highest priority due to the potential impact.

I'll revert back here and provide an update once the issue has been resolved.

Again, apologies to anyone impacted by the issue.

Thanks !

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Unsupported country code IT error

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filipporonco
Contributor

Thanks Justin.
Just a question: why there's no evidence of this at all in the paypal status website?
Nor in the APIs tab, nor in the History tab. Shouldn't be there too?

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