Unable to Access NVP/SOAP API Credentials - Sorry, we couldn't confirm it's you
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am adding a new website application interface to issue PayPal and guest credit card payments and am unable to access my NVP/SOAP API credentials. When I attempt to display the credentials I receive a message saying "Sorry we couldn't confirm it's you". This appears to have started when I first attempted to access the credentials and the system attempted to verify my identity with two-factor authentication to a telephone number in my profile with a typographical error. That didn't work, of course, because of the typo in the phone number. I was able to add the correct mobile number to my profile and verify it with a texted security code. I then removed the number with the typo from my profile. However I continue to receive the "Sorry we couldn't confirm it's you" message when attempting to access the API credentials.
I can log onto the account fine. I tried the workaround some in the forum have suggested by selecting "having trouble logging in" link at login. That did not work. I have not tried to send or receive money since this started, so I don't know how that's affected.
I have been trying, unsuccessfully, through messages to PayPal to get this problem corrected for almost two weeks. Any advice or workarounds would be greatly appreciated.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- How to confirm Paypal Checkout API Credential Setup is correct in Sandbox for X-Cart shopping cart in REST APIs
- Sandbox Requiring Mobile SMS Confirmation in Sandbox Environment
- Not receiving PayPal confirmation emails (Sandbox setup) in Sandbox Environment
- Link sandbox account to develeper.paypal in Sandbox Environment
- add a paypal payment method to my website in NVP/SOAP APIs