I am adding a new website application interface to issue PayPal and guest credit card payments and am unable to access my NVP/SOAP API credentials. When I attempt to display the credentials I receive a message saying "Sorry we couldn't confirm it's you". This appears to have started when I first attempted to access the credentials and the system attempted to verify my identity with two-factor authentication to a telephone number in my profile with a typographical error. That didn't work, of course, because of the typo in the phone number. I was able to add the correct mobile number to my profile and verify it with a texted security code. I then removed the number with the typo from my profile. However I continue to receive the "Sorry we couldn't confirm it's you" message when attempting to access the API credentials.
I can log onto the account fine. I tried the workaround some in the forum have suggested by selecting "having trouble logging in" link at login. That did not work. I have not tried to send or receive money since this started, so I don't know how that's affected.
I have been trying, unsuccessfully, through messages to PayPal to get this problem corrected for almost two weeks. Any advice or workarounds would be greatly appreciated.